Water & Sewer Billing

Billing

Water and Sewer Billing is done through the Treasurer/Collector's Office. The Town of Amherst is broken into sections that are read and billed on a quarterly basis. Not everyone will receive a bill at the same time. Residents who have water/sewer meters from the Town of Amherst are billed a minimum charge based on a usage of 3 (300 cubic feet). 

Payment

Payment for a water and sewer bill is due 30 days from the date of issue. A person who does not receive a bill is still liable for the amount due plus any interest charges accrued. Please contact the Collectors Office (413-259-3020) if you have not received a bill. 

Payments may be made at our Central Services Counter located on the first floor of Town Hall, by mail (4 Boltwood Ave.), dropped off in our secure drop box on the Main Street entrance of Town Hall or online using our Online Bill Pay.

Penalties for Nonpayment

If a water and sewer bill is not paid within 30 days from the issue date, interest will accrue at an annual rate of 12% from the day after the due date. Unpaid water and sewer bills may be liened to your Real Estate Taxes (3rd Quarter). 

ABATEMENTS

Water and Sewer Abatements are processed through our Department of Public Works. To inquire about an abatement, please reach out to them at 413-259-3050 or fill out our Abatement Form. 

Helpful Links:

Water/Sewer Rate History

How to Read Your Water Meter 

How to Schedule a Final Water Bill

When Can a Tenant be Billed Directly for Water - Water Law Booklet

For more information regarding your meter, please contact the Department of Public Works (DPW) at 413-259-3050 or publicworks@amherstma.gov.